You’ve got questions,
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General FAQ

  • That's okay! You don't need to know the name of the repair. Tell us what you're experiencing—such as a strange noise, shifting problem, or brake issue—and we'll help figure out what's going on.

  • We provide mobile bicycle service throughout Montgomery, Prince George’s and Howard County. If you're unsure whether we cover your location, just ask.

  • No. That's the idea. We come to you at your home or another agreed-upon location.

  • Submit a service request, text us, or email us. We'll get in touch to discuss your bike and arrange a convenient time and location.

  • Service time depends on the bike and the work being performed. We'll give you an estimated timeframe when we discuss your service. For the Deep Clean Tune-Up Package, your bike will be transported in a fully enclosed van for servicing and delivered back to you with no extra charge.

  • Absolutely. My goal is to recommend what your bike actually needs—not to sell you work it doesn't need. You will still incur the House/Location fee ~ $30.

  • Parts are generally separate from service labor unless specifically stated otherwise. We'll discuss any parts your bike needs before proceeding.

  • I work on a wide range of bicycles, from kids' bikes and recreational bikes to commuters, road bikes, mountain bikes, and high-performance bicycles. If you're unsure whether I can help with your bike, just ask.

  • If we determine that a repair requires equipment or service that isn't practical to perform during a mobile appointment, we'll explain the situation and help you determine the best next step.

  • Yes, I service many e-bikes, particularly the bicycle components such as brakes, shifting, wheels, tires, and other mechanical systems. Because e-bike systems vary, please contact me with your bike's make and model so I can confirm what I can service.

  • That’s totally fine. However, you will still incur the House/Location fee ~ $30.

Pricing-related FAQ

  • The Family/Multiple Bikes discount is only applicable for bikes undergoing Safety Check, Tune-Up Packages or Assemblies.

    5% off labor charges with 2 bikes

    10% off labor charges with 3 bikes

    15% off labor charges with 4 or more bikes


  • Parts are generally separate from service labor unless specifically stated otherwise. We'll discuss any parts your bike needs before proceeding.

  • If I find something that wasn't part of the original service request, I'll explain what I found and discuss the recommended repair with you before doing additional work.

  • Some repairs can be completed for a set labor price, while others depend on the type of bike, the bike's condition or the amount of work required. A range means we'll need to assess the bike before determining the final labor charge.

Appointment-related FAQ

  • Please have the bike accessible and let us know if there are any special considerations about where we'll be working. Other than that, there's nothing special you need to prepare.

  • Most services can be performed in the service van, in a driveway, garage, or another suitable area at your location. We'll discuss the best setup when we meet you.

  • Most of the service can be done in the service van. If the bike needs to be transported to a different location due to inclement whether, we will discuss whether to move it or reschedule.

  • Things come up. If you need to change your appointment, please let us know at least 2 hours before the appointment and we'll do our best to find another convenient time.

Service Scope-related FAQ

  • Absolutely. Bikes that have been sitting for a while often need some attention before they're ready to ride again. Tell us a little about the bike when you request service and we'll help determine what it needs.

  • Yes. If you've purchased a bike online or in a box, we can discuss assembly and adjustment services to get it ready to ride.

  • In many cases, yes. Please let us know what part you'd like installed so we can confirm compatibility and discuss the labor involved.

  • If we determine that a repair requires equipment or service that isn't practical to perform during a mobile appointment, we'll explain the situation and help you determine the best next step.

  • Absolutely. My goal is to recommend what your bike actually needs—not to sell you work it doesn't need.

  • Not necessarily. We can provide the parts needed for your repair, and in some cases can install customer-provided parts. Let us know what you have in mind and we'll discuss it.

  • Same-day or urgent service may be available depending on the schedule and your location. The emergency fee starts at $50. Contact us and we'll let you know what's possible.

  • Yes. The pickup and delivery fee starts at $35.

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